Returns & Refunds policy

Self Care Community LLC

Address: 212 N. 2nd St. STE 100, Richmond, KY 40475, USA

Contact: selfcarecommunity4@gmail.com

Last updated: November 2, 2025

1) Scope

This Refund Policy applies to all software development, web/app design, automation, integration, and related freelance services (“Services”) provided by Self Care Community LLC.

2) Engagement & Deposits

A signed/accepted quote or invoice defines the project scope, milestones, and fees.

Deposits/Advance payments reserve developer time and planning. They are non-refundable once work has started (including discovery, research, or scheduling).

If you cancel before any work begins, we may refund the deposit minus payment-processor fees and any pre-approved third-party costs.

3) Milestone-Based Payments

Fees are typically split by milestones. Each milestone is payable upon delivery of the agreed scope for that milestone.

If a delivered milestone does not match the agreed scope, you must request revisions within 7 calendar days of delivery. We will promptly fix scope-related issues at no extra cost.

If we are unable to deliver the agreed scope for a paid milestone after revisions, we will refund that milestone amount.

4) Non-Refundable Items

The following are not refundable:

Time and labor already performed; completed deliverables (code, designs, configs) once handed over.

Third-party purchases or pass-through costs (domains, hosting, licenses, paid APIs, stock assets, ad credits, etc.).

Change requests outside the approved scope.

5) Change Requests

New features or modifications beyond the agreed scope are billed separately via a change order with updated timeline and fees.

6) Quality & Support

We provide a 14-day post-delivery bug-fix warranty on the delivered scope. Bugs are fixed at no cost; new features or redesigns are out of scope.

7) How to Request a Refund

Email selfcarecommunity4@gmail.com with:

Subject: Refund Request – [Project/Invoice #]

Your name/company and contact details

Invoice number and milestone in question

Reason for the request + any supporting links/files

We respond within 2–3 business days. Approved refunds are processed within 7–10 business days to the original payment method.

8) Chargebacks

Please contact us first to resolve any concerns. Unwarranted chargebacks may delay resolution and could incur bank/processor investigation outcomes.

9) Governing Law

This policy is governed by the laws of the Commonwealth of Kentucky, USA.

10) Updates to this Policy

We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date will be revised accordingly.